I gave my former iPhone to my father. This morning, after watching for a while his 5 year-old grand-son play Angry Birds, he recounted his experience setting up the iPhone.
First, he didn’t know how to insert the SIM card. The leaflet only said to look some page up on the Web. Eventually, he searched and found a good video on YouTube, and watched it 15 times to get the hang of it.
Then he wondered how to open the damn thing and where the heck was the tool he had seen in the video. Well, it was where it had to, nicely tucked on the side of the white cardboard. He found it eventually, which saved him from having to look for a paper clip. Then he cut his SIM card. No sweat, here.
His next step was to install iTunes on his PC. It took a while to download but the hard part was to install the program. It failed near the end with an obscure error. He tried ten times. He decided to discard what he had downloaded and start again. It took another while but this time he managed to install iTunes properly.
What next? Well he needed to activate the iPhone. It didn’t work; he said the servers were probably loaded too much when he tried and that he’d try the next day.
So he took back the SIM card, reconstructed the card to its previous bigger shape, using tape and put it back in his previous cell phone. The next day, he was able to activate his phone.